Payment and refund policies
Payment and refund policies
Payments, prices and promotions
Our services clearly specify their cost, promotions in branches and on the website may vary and can only be purchased through the means in which the promotional cost applies.
En caso de requerir factura esta tiene como máximo 24 horas para su solicitud después de la fecha de compra. El envío de la Factura se realizará con un tiempo de 3 días hábiles después de su fecha de solicitud.
El pago del servicio se realiza por medio de Tarjeta de Crédito o Débito, PayPal, Open Pay, tiendas OXXO desde nuestro sitio web o en efectivo directamente en la sucursal.
Las transacciones dentro del sitio se llevarán a cabo mediante la pasarela de pagos de Openpay.
Online purchases will be verified within a 24 hour period on business days (lunes a viernes), si está, fue completada de manera exitosa recibirá un correo electrónico con la confirmación y comprobante de su pago con el cual podrá agendar su cita en la sucursal de su preferencia.
Our promotions are valid for a limited time only, so you must make the payment during their validity.
Physical Gift Certificates can be purchased in branches or digitally from our website.
Warranty, returns and exchanges
It is necessary to bring your proof of payment printed or digitally con su número de orden o bien, el correo electrónico con la confirmación de su pago para poder realizarse el tratamiento.
The purchase order for services and/or packages is individual. If you made a purchase of 3 different packages, these must be made to the same person. If you wish to give a treatment as a gift, you must make the payment separately using the “Give this product” option. Otherwise, the account holder with which the payment was made must come to sign the sales note on that day.
Promotional costs do not apply to previous purchases, so once payment has been made, no price adjustments are made.
It is necessary that the account holder with which the payment was made appears to sign the sales note.
All treatments work differently in each organism, so the results may vary from one person to another. It is important to follow the doctor's recommendations for the success of the treatment.
Promotional packages and/or services must be paid for in a single payment within their validity date.
No cash refunds are made, services and/or packages are not transferable or modifiable.
You must start and finish the treatment at the branch where you purchased it. If you have made your payment online once you have started the treatment at the branch of your choice, you cannot change to another branch.
You have 60 days after your purchase to validate the service and/or package.
Deberá acudir puntualmente a sus citas, cuenta con 10 minutos de tolerancia, posterior a ello queda sujeto a disponibilidad de agenda.
En caso de necesitar cancelar o reagendar su cita, esta se debe realizar con un lapso mínimo de 24 horas de anticipación, tomando como referencia su cita programada para no ser tomadas como realizada.
Treatment will be considered performed if your appointment is not cancelled at least 24 hours in advance.
El tratamiento pagado se considerará realizado si existen 3 cancelaciones consecutivas, aunque estas sean con 24 horas o más de anticipación.
We reserve the right to provide care to pregnant or breastfeeding women.
Minors under 18 years of age must be accompanied during treatment by a parent or guardian.
Even though you can reschedule your appointment, the results may be affected if they are not performed at the frequency indicated by the doctor. In the case of Cavitation, Lipolaser and Radiofrequency every week, Hair Removal with Intense Pulsed Light every 3 weeks.
If during the treatment you are undergoing at MoldeArte, you decide to undergo another treatment elsewhere, take any medication, experience any discomfort, illness or suspect pregnancy, it is important that you let us know as soon as possible so that we can update your medical record and so that our doctor in charge can tell you if you may have any contraindications or if you should stop the treatment.
In the event that the patient does not continue with the treatment by their own decision, change of city, pregnancy, illness, accident, or any other reason not attributable to MoldeArte, the treatment will not be refundable.
It is very important for us to know your opinion regarding the service we provide, so you can contact us at any time and let us know your questions and suggestions.
Purchase history of services
We invite you to register on our website to create your account so you can track your purchases through our system at any time and day.