{"id":109,"date":"2023-01-14T19:18:33","date_gmt":"2023-01-15T03:18:33","guid":{"rendered":"https:\/\/moldearte.com\/?page_id=109"},"modified":"2025-12-05T07:10:48","modified_gmt":"2025-12-05T15:10:48","slug":"politicas-de-pagos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/moldearte.com\/en\/politicas-de-pagos-y-devoluciones\/","title":{"rendered":"Payment and refund policies"},"content":{"rendered":"
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Payment and refund policies<\/h2>\n

Payments, prices and promotions<\/h4>\n

Our services clearly specify their cost, promotions in branches and on the website may vary and can only be purchased through the means in which the promotional cost applies.<\/p>\n

En caso de requerir factura esta tiene como m\u00e1ximo 24 horas para su solicitud despu\u00e9s de la fecha de compra. El env\u00edo de la Factura se realizar\u00e1 con un tiempo de 3 d\u00edas h\u00e1biles despu\u00e9s de su fecha de solicitud.<\/p>\n

El pago del servicio se realiza por medio de Tarjeta de Cr\u00e9dito o D\u00e9bito, PayPal, Open Pay desde nuestro sitio web o en efectivo directamente en la sucursal.<\/p>\n

Las transacciones dentro del sitio se llevar\u00e1n a cabo mediante la pasarela de pagos de Openpay.<\/p>\n

Online purchases will be verified within a 24 hour period on business days<\/strong><\/span> (lunes a viernes), si est\u00e1, fue completada de manera exitosa recibir\u00e1 un correo electr\u00f3nico con la confirmaci\u00f3n y comprobante de su pago con el cual podr\u00e1 agendar su cita en la sucursal de su preferencia.<\/p>\n

Our promotions are valid for a limited time only, so you must make the payment during their validity.<\/p>\n

Physical Gift Certificates can be purchased in branches or digitally from our website.<\/p>\n

Warranty, returns and exchanges<\/h4>\n

It is necessary to bring your proof of payment printed or digitally<\/strong><\/span> con su n\u00famero de orden o bien, el correo electr\u00f3nico con la confirmaci\u00f3n de su pago para poder realizarse el tratamiento.<\/p>\n

The purchase order for services and\/or packages is individual. If you made a purchase of 3 different packages, these must be made to the same person. If you wish to give a treatment as a gift, you must make the payment separately using the \u201cGive this product\u201d option. Otherwise, the account holder with which the payment was made must come to sign the sales note on that day.<\/p>\n

Promotional costs do not apply to previous purchases, so once payment has been made, no price adjustments are made.<\/p>\n

It is necessary that the account holder with which the payment was made appears to sign the sales note.<\/p>\n

All treatments work differently in each organism, so the results may vary from one person to another. It is important to follow the doctor's recommendations for the success of the treatment.<\/p>\n

Promotional packages and\/or services must be paid for in a single payment within their validity date.<\/p>\n

No cash refunds are made, services and\/or packages are not transferable or modifiable.<\/p>\n

You must start and finish the treatment at the branch where you purchased it. If you have made your payment online once you have started the treatment at the branch of your choice, you cannot change to another branch.<\/p>\n

You have 60 days after your purchase to validate the service and\/or package.<\/p>\n

Deber\u00e1 acudir puntualmente a sus citas, cuenta con 10 minutos de tolerancia, posterior a ello queda sujeto a disponibilidad de agenda.<\/p>\n

En caso de necesitar cancelar o reagendar su cita, esta se debe realizar con un lapso m\u00ednimo de 24 horas de anticipaci\u00f3n, tomando como referencia su cita programada para no ser tomadas como realizada.<\/strong><\/p>\n

Treatment will be considered performed if your appointment is not cancelled at least 24 hours in advance.<\/strong><\/p>\n

El tratamiento pagado se considerar\u00e1 realizado si existen 3 cancelaciones consecutivas, aunque estas sean con 24 horas o m\u00e1s de anticipaci\u00f3n.<\/p>\n

We reserve the right to provide care to pregnant or breastfeeding women.<\/p>\n

Minors under 18 years of age must be accompanied during treatment by a parent or guardian.<\/p>\n

Even though you can reschedule your appointment, the results may be affected if they are not performed at the frequency indicated by the doctor. In the case of Cavitation, Lipolaser and Radiofrequency every week, Hair Removal with Intense Pulsed Light every 3 weeks.<\/p>\n

If during the treatment you are undergoing at MoldeArte, you decide to undergo another treatment elsewhere, take any medication, experience any discomfort, illness or suspect pregnancy, it is important that you let us know as soon as possible so that we can update your medical record and so that our doctor in charge can tell you if you may have any contraindications or if you should stop the treatment.<\/p>\n

In the event that the patient does not continue with the treatment by their own decision, change of city, pregnancy, illness, accident, or any other reason not attributable to MoldeArte, the treatment will not be refundable.<\/p>\n

It is very important for us to know your opinion regarding the service we provide, so you can contact us at any time and let us know your questions and suggestions.<\/p>\n

Purchase history of services<\/h4>\n

We invite you to register on our website to create your account so you can track your purchases through our system at any time and day.<\/p>\n

Compra de servicios para terceros<\/h4>\n

En MOLDEARTE sabemos que muchas veces quieres regalar o comprar un servicio para alguien m\u00e1s, y \u00a1nos encanta que lo hagas!.<\/p>\n

Para que todo sea claro y seguro:<\/p>\n